What to review before you start
Business messaging depends on account setup and provider requirements. Confirm current template, eligibility, and messaging-window rules during implementation. Check your actual account status before promising a launch date or assuming that SMS consent covers another channel.
- Confirm the business account, number, and supported connection method.
- Review intended message templates and the required approval steps.
- Test replies and a team handoff before promoting the channel.
Common questions
Can we copy an SMS campaign directly into WhatsApp?
Review it first. Channel format, approval requirements, and supporter preferences can differ, even when the appeal is the same.
Does a submitted template mean it can be sent?
No. Check the current approval status and account eligibility before scheduling the campaign.