How-to guides
Getting started, dashboard, subscriptions, billing, campaign management, contacts, messaging, and analytics. All the guides to get the most out of Treply.
Browse the knowledge base →FAQs
Quick answers to the questions we hear most: features, billing, compliance, and integrations. Honest, no marketing-speak.
Read FAQs →Contact support
Contact the team with the workflow, expected result, and a redacted example. Check your agreement for account-specific support arrangements.
Contact us →Topics we cover end-to-end.
Use these topics to identify the workflow you need help with. The knowledge base links to campaign planning, reporting, and donor operations guides.
Getting started
Sign up, set up your first sender, and ship your first message.
Using the dashboard
Navigate the workspace, set up your team, and configure preferences.
Working with us
Demos, onboarding, and how we scope send volume on a 30-minute call.
Billing & payments
Invoices and usage. Pricing is set on a demo, not a public plan grid.
Campaign management
Build, schedule, send, and analyze SMS and MMS campaigns.
Contact management
Import lists, segment audiences, manage opt-in status.
Messaging & communication
Two-way conversations, templates, and the conversational inbox.
Analytics & reporting
Real-time dashboards, performance reports, and custom views.
Get help with your nonprofit workflow.
Our team is here to provide you with top-notch support. Click the button below to get started, or use the Help Center inside your dashboard for the fastest path to a real human.
Find help for the campaign task in front of you
Choose support based on the job you are trying to complete: setting up a campaign, understanding a delivery result, reviewing a donor record, or finding the right report. A concrete example helps the team reproduce the problem.
What to review before you start
Start with the relevant topic guide, then contact the team if the question is specific to your account. Explain what changed and when, and keep donor details and credentials out of the initial request.
- Choose the feature or workflow closest to the question.
- Review the relevant guide and note the step that is unclear.
- Send the team the expected behavior and a redacted example.
Common questions
Where should a new team start?
Start with the knowledge base and product overview, then review the feature involved in the first workflow you want to set up.
What helps investigate a delivery question?
Include the campaign reference, approximate send time, and the status shown. Provider delivery states need investigation; avoid repeatedly sending the same message while the cause is unclear.